Returns and Exchanges

Kiln Tiles Return Policy

We strongly suggest measuring twice and using the overage calculator for your project. If you end up with an extra box or two, we would be happy to accept the return for a refund or exchange.

  1. Return Eligibility

    • Returns for a refund (minus a 25% restocking fee) must be initiated within 15 days of receipt.
    • Goods must not have been fixed to a surface to be eligible for return.

  2. Condition of Returned Goods

    • Items must be returned in their original packaging, undamaged, and in saleable condition.

  3. Acceptance of Goods After Installation

    • Once tiles are fixed to a surface, they are considered accepted and cannot be returned.
    • Kiln Tiles is not liable for the cost of removing installed tiles.

  4. Damaged, Incorrect, or Faulty Items

    • Kiln Tiles will arrange return shipping and provide replacements for items that are damaged, incorrect, or faulty.
    • Customers must document issues with photos (preferably while still in the original packaging) to facilitate resolution and service improvement.

  5. Proof of Purchase

    • Returns are only accepted from full-paying customers with a receipt or proof of purchase.
    • Items purchased by someone other than the requesting customer are not eligible for a refund.

  6. Restocking Fee

    • A 25% restocking fee applies to all eligible returns.

For assistance with your return, please contact our customer service team at kiln.tiles@gmail.com

    No refund on custom orders.

    Kitchen

    FARM HOUSE

    For our farmhouse-style kitchen, we've selected our Blanc Bejmat zellige as a stunning backsplash, adding the tile’s rough, raw texture to enhance the rustic charm of the space. To balance this with a modern touch, we paired it with luxurious Iceberg marble countertops, introducing a sleek, polished contrast. Finally, our Atelier Beige porcelain wood-look tiles complete the design, providing the warm, inviting feel of natural wood with the resilience and durability essential for a kitchen—no need to worry about spills or dropped dishes!

    PAINT: White Dove OC-17 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Zellige, Marble & Quartz, Porcelain collections.

    Bathroom

    CLASSIC

    This classic-style bathroom combines modern elegance with functionality, achieving a balance of style and practicality. We paired our Papier Medium Subway Tile with the striking Dolomite Long Hexagon Marble Mosaic, bringing a crisp, bright white foundation to the space. To add a touch of subtle sophistication, we incorporated durable, low-maintenance Polar White Quartz, creating a clean, timeless look that feels both refined and enduring. For a larger space, we suggest enhancing the design with our White Onyx Stone-Inspired tile. This combination delivers a bathroom that’s classic, beautiful, and effortlessly stylish—designed to stand the test of time.

    PAINT: Steam AF-15 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Subway Tile, Marble & Quartz, Mosaic and Stone Inspired collections.

    Powder Room

    MOODY

    The Moody Powder Room brings warmth and depth to a smaller space with a rich, darker design. For this room, we selected the show-stopping Calacatta Viola marble—an eye-catching centrepiece that commands the room, perfect for both backsplash and sink applications. To elevate this marble’s beauty, we paired it with elegant brass exposed plumbing, transforming it into an art piece within the space. For the flooring, we chose our Dolomite Ellipse Oval Marble Mosaic, adding texture and refinement to complete the look. This combination creates a moody yet inviting space, ideal for a stylish powder room.

    PAINT: Barista AF-175 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in the Marble & Quartz and Mosaic collections.

    Wet Bar

    ART-DECO

    Our wet bar captures the essence of vintage charm with a modern edge, inspired by a refined Art-Deco aesthetic. To achieve this, we chose Rosso Levanto marble for the countertop, adding a rich, natural element that exudes timeless elegance. Paired with our Tobacco and Grandmaman zellige tiles, the bar boasts a bold, geometric look that enhances the retro feel. To maintain a warm, cohesive vibe, we selected Atelier Beige wood-look porcelain tiles for the flooring, balancing durability with the cozy appeal of natural wood. This carefully curated combination brings an Art-Deco-inspired sophistication to your space, blending vintage allure with modern sensibilities.

    PAINT: French Press AF-170 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in the Zellige, Marble & Quartz and Porcelain collections.

    Kitchen

    INDUSTRIAL

    Our industrial kitchen design combines raw, functional elements with a modern edge. Using our Old Red Recovery Stone subway tile to incorporate an Exposed brick wall with concrete pots. Including open shelving, reclaimed wood accents, and vintage or minimalist lighting create a blend of practicality and style. We chose to brighten the space with our Golden Alpaca quartz for both the countertop and backsplash, complemented by the distinctive texture of our Devotion Ricky leather porcelain tile on the floor.

    Don't forget to bring in a touch of natural wood finishes, achieving a balanced look that feels both utilitarian and inviting.

    PAINT: Black 2132-10 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Subway Tile, Marble & Quartz and Porcelain collections.

    Bathroom

    NATURE

    In our nature-inspired bathroom, we used Royal Emerald marble as an accent wall, extending this luxurious stone onto the adjoining wall to create a seamless floating sink and countertop. For a harmonious contrast, we paired it with Stardust Milk porcelain tiles on the floor and up the vanity wall, adding a soft, elegant texture. To enhance the organic feel, we incorporated our favorite Atelier Taupe wood-like porcelain tiles, known for their durability and water resistance, bringing warmth and a natural touch to the space.

    PAINT: Athena 858 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Marble & Quartz, Stone Inspired and Porcelain collections.

    Wet Bar

    MINIMALIST

    Our minimalist-inspired wet bar combines natural materials like wood and stone for a clean, sleek, and organized aesthetic. Using neutral tones to create warmth and an inviting atmosphere, we selected our Satellite 24x48 porcelain tiles as a striking yet budget-friendly choice for the walls. The countertops feature our stunning, simple Black Rhino quartz, adding sophistication to the space. For the flooring, we chose our durable Atelier Beige porcelain tiles, maintaining the natural feel throughout while ensuring resilience in high-traffic areas.

    PAINT: Weimaraner AF-155 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Stone Inspired, Marble & Quartz and Porcelain collections.

    Living Room

    MID-CENTURY MODERN

    A mid-century modern interior blends timeless elegance with functionality, featuring clean lines, organic shapes, and a mix of natural and bold materials. It emphasizes open spaces, warm wood tones, and iconic furniture pieces, creating a harmonious balance between vintage charm and contemporary style.

    For our Kiln-designed space, we opted for a timeless white brick-inspired look using our Total White Recovery Stone, beautifully paired with the rich tones of Rosso Levanto Marble to add a distinctive vintage charm. To maintain the room's warmth, we crafted a checkered pattern along the fireplace using two complementary 4x4 Zellige tiles. Finally, we grounded the space with our elegant and durable Atelier Beige porcelain wood-look flooring. Unique furniture pieces were thoughtfully incorporated to complete this cozy and inviting design.

    PAINT: Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Subway Tile, Marble & Quartz, Zellige and Porcelain collections.

    Powder Room

    AFTER DARK

    An "After Dark" themed powder room exudes sophistication and drama, featuring sleek black Zellige tiles for a moody ambiance. The luxurious Calacatta Viola marble, used as a statement sink or accent wall, adds depth and elegance. Paired with rich dark wood elements and brass finishes, this space balances warmth and glamour, creating a bold and timeless design.

    PAINT: Midnight Dream 2129-10 Benjamin Moore. Get 10% off select Benjamin Moore retailers online or in-store using code KILN10. Click Here

    Shop the look in our Zellige and Marble & Quartz collections.